KUALITAS PELAYANAN MUTASI PEGAWAI

Penulis

  • T. Ardi Dwisasti

DOI:

https://doi.org/10.46730/jiana.v15i1.3878

Kata Kunci:

quality of service, mutation, civilian personnel

Abstrak

Abstract: Mutations Quality Service Employees. The purpose of research is to analyze the
quality of service of a mutation in the civil service in the province of Riau. The study population
are civil servants who receive services BKPPD mutations in Riau Province, consists of 836
employees. By using the formula Slovin obtained a total sample of 90 civil servants mutations
service recipient. The technique of collecting data using questionnaires and interviews. The data
were analyzed using descriptive analysis. The study concluded that the average civil servants who
receive services mutations are less satisfied with the service BKPPD Riau province, in particular
on: the procedure, the fulfillment of technical requirements, process time, equality and justice
handling of the mutation process, competence, guarantee certainty of schedule and feeling safe.

Unduhan

Diterbitkan

2017-03-23

Cara Mengutip

Dwisasti, T. A. (2017). KUALITAS PELAYANAN MUTASI PEGAWAI. Jurnal Ilmu Administrasi Negara, 15(1), 167–175. https://doi.org/10.46730/jiana.v15i1.3878

Terbitan

Vol 15 No 1 (2017)

Bagian

Artikel

Lisensi

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