PENGARUHBUDAYALAYANANPRIMATERHADAP KEPUASANPELANGGANPUSKESMAS PANGKALAN KERINCI KABUPATEN PELALAWAN

Penulis

  • Vera Norman

DOI:

https://doi.org/10.46730/jiana.v8i2.3621

Kata Kunci:

Primary services cultural, Customer satisfaction, Desentralization, Good governance, Government oriented.

Abstrak

In the decentralism era, the public service has been removing from government orientedto public satisfaction. This research is aimed to know the influence of primary services culturaltowards customer satisfaction At Puskesmas Pangkalan Kerinci Kabupaten Pelalawan. The samplesof this research are 87 patients by using accidental sampling technique. Data collecting throughquestioners with 5 option answers: very good ( 5), good ( 4) ,good enough (3), not good (2), bad ( 1 ).Data analisys for each variabele uses simple regresion analysis. This research result indicated thatthe influence of primary service culture shows a good category for customer satisfaction andsatisfied catergory for customer satisfactions. The influence of primary services culture towardscustomer satisfaction is significant, while is contribution to customer satisfaction is only 2, 7% and97,30% is influenced by other factors.

Unduhan

Diterbitkan

2016-11-17

Cara Mengutip

Norman, V. (2016). PENGARUHBUDAYALAYANANPRIMATERHADAP KEPUASANPELANGGANPUSKESMAS PANGKALAN KERINCI KABUPATEN PELALAWAN. Jurnal Ilmu Administrasi Negara, 8(2), 99–110. https://doi.org/10.46730/jiana.v8i2.3621

Terbitan

Vol 8 No 2 (2008)

Bagian

Artikel

Lisensi

The copyright of the received article shall be assigned to the journal as the publisher of the journal. The intended copyright includes the right to publish the article in various forms (including reprints). The journal maintains the publishing rights to the published articles.

Authors are permitted to disseminate published articles by sharing the link/DOI of the article at the journal. Authors are allowed to use their articles for any legal purposes deemed necessary without written permission from the journal with an acknowledgment of initial publication to this journal.

Creative Commons License
Jurnal Ilmu Administrasi Publik is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.