EVALUASI MANAJEMEN PELAYANAN PUBLIK
DOI:
https://doi.org/10.46730/jiana.v17i2.7887Keywords:
management, public services, human resources, facilitiesAbstract
Evaluation of Public Service Management. The approach or type of research is
qualitative. This study aims to determine how the public service management of PDAM Tirta Siak.
Research informants are directors, staff of human resources, subscription relationships,
transmission and customers. Data collection techniques are interviews, observation and
documentation. Data analysis starts from data reduction, classification and drawing conclusions.
The results of this study found that the public service management of PDAM Tirta Siak Pekanbaru
City was not carried out optimally.
References
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Sianipur, JP.G. 1998. Manajemen Pelayanan
Masyarakat. Jakarta: LAN RI.
Sinambela Poltak, Lijian, 2006, Reformasi
Pelayanan Publik (Teori Kebijakan
Dan Implementasi), Jakarta: PT.Bumi
Aksara.
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