EVALUASI MANAJEMEN PELAYANAN PUBLIK

Authors

  • Arliliwati, Zaili Rusli, Febri Yuliani Fakultas Ilmu Sosial dan Politik Universitas Riau

DOI:

https://doi.org/10.46730/jiana.v17i2.7887

Keywords:

management, public services, human resources, facilities

Abstract

Evaluation of Public Service Management. The approach or type of research is
qualitative. This study aims to determine how the public service management of PDAM Tirta Siak.
Research informants are directors, staff of human resources, subscription relationships,
transmission and customers. Data collection techniques are interviews, observation and
documentation. Data analysis starts from data reduction, classification and drawing conclusions.
The results of this study found that the public service management of PDAM Tirta Siak Pekanbaru
City was not carried out optimally.

References

Munir, H. A. S. 2003. Manajemen Pelayanan

di Indonesia dan Aspek Administrasi.

Jakarta. Bina Aksara.

Moenir, P. 1997. Manajemen Pelayanan

Umum di Indonesia, Jakarta: Bumi

Aksara.

Ratminto 2006, Manajemen Pelayanan

Publik , Jakarta: Gramedia.

Sianipur, JP.G. 1998. Manajemen Pelayanan

Masyarakat. Jakarta: LAN RI.

Sinambela Poltak, Lijian, 2006, Reformasi

Pelayanan Publik (Teori Kebijakan

Dan Implementasi), Jakarta: PT.Bumi

Aksara.

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Published

2019-07-06

Issue

Section

Articles