EVALUASI MANAJEMEN PELAYANAN PUBLIK

Abstract

Evaluation of Public Service Management. The approach or type of research is
qualitative. This study aims to determine how the public service management of PDAM Tirta Siak.
Research informants are directors, staff of human resources, subscription relationships,
transmission and customers. Data collection techniques are interviews, observation and
documentation. Data analysis starts from data reduction, classification and drawing conclusions.
The results of this study found that the public service management of PDAM Tirta Siak Pekanbaru
City was not carried out optimally.