KUALITAS PELAYANAN DAN KEPUASAN PEDAGANG DALAM MEMBAYAR RETRIBUSI PASAR
DOI:
https://doi.org/10.46730/jiana.v16i1.6150Keywords:
service quality, market levy, merchant satisfactionAbstract
Service Quality and Trader's Satisfaction In Paying Market Levy. This study aims to determine and analyze the effect of service quality on market merchant satisfaction at Pekanbaru City Market Service in paying market levies. The type of research used is survey research. The population of this study is the market traders and samples of 100 people who carried out accidentally. Technique of collecting data is done by observation, questionnaire and documentation. Data analysis method used is multiple linear regression. The results showed that the dimensions of service quality simultaneously and partially positive and significant effect on market traders satisfaction. The empathy variable is the dominant variable affecting market trader's satisfaction.
Downloads
Published
How to Cite
Issue
Section
License
The copyright of the received article shall be assigned to the journal as the publisher of the journal. The intended copyright includes the right to publish the article in various forms (including reprints). The journal maintains the publishing rights to the published articles.
Authors are permitted to disseminate published articles by sharing the link/DOI of the article at the journal. Authors are allowed to use their articles for any legal purposes deemed necessary without written permission from the journal with an acknowledgment of initial publication to this journal.
Jurnal Ilmu Administrasi Publik is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
