KUALITAS PELAYANAN DAN KEPUASAN WAJIB PAJAK
DOI:
https://doi.org/10.46730/jiana.v14i1.3400Keywords:
quality of service, satisfaction, taxpayersAbstract
Service Quality and Satisfaction Taxpayer. This study aims to determine the effect of service quality to satisfaction of the taxpayer at the Regional Revenue Departement Bengkalis. This type of research is a survey research. The study population was taxpayers (both individual and corporate) are subject to tax payment obligation BPHTB. Total sample of 100 people conducted by accidental. Collection techniques by observation, questionnaire and documentation. Data analysis methods used is Multiple Linear Regression with SPSS version 17 for Windows. The results showed that the dimensions of service quality (reliability, responsiveness, assurance, empathy, physical form) simultaneously and partially positive and significant effect on taxpayer satisfaction. Variable empathy is the dominant variable influencing satisfaction of taxpayers.Downloads
Published
2016-10-08
Issue
Section
Articles
License
The copyright of the received article shall be assigned to the journal as the publisher of the journal. The intended copyright includes the right to publish the article in various forms (including reprints). The journal maintains the publishing rights to the published articles.
Authors are permitted to disseminate published articles by sharing the link/DOI of the article at the journal. Authors are allowed to use their articles for any legal purposes deemed necessary without written permission from the journal with an acknowledgment of initial publication to this journal.
Jurnal Ilmu Administrasi Publik is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.