EVALUASI KINERJA PELAYANAN PUBLIK

Authors

  • Raja Juarisman, Harapan Tua, R.F.S, Ali Yusri Program Studi Magister Ilmu Administrasi

DOI:

https://doi.org/10.46730/jiana.v18i2.7944

Keywords:

performance evaluation, public services

Abstract

Evaluate the performance of public services. The purpose of this study was to evaluate the performance of public services in the Regional Technical Implementation Unit of the Drinking Water Supply System (UPTD SPAM) of Siak Regency, and analyze the factors that hampered the public service performance of the Siak Regency UPTD SPAM. The study uses descriptive qualitative research methods, data collection techniques through interviews, observation and documentation. The results showed that the performance of the Siam District UPTD was not optimal and needed to be improved. Plan evaluation, performance process evaluation, performance measurement evaluation, evaluation of goals and objectives and evaluation of public service outcomes are still low. Human resource factors, budgetary and financial management factors, infrastructure factors, and work motivation factors influence or even hinder the performance of public services.

Author Biography

Raja Juarisman, Harapan Tua, R.F.S, Ali Yusri, Program Studi Magister Ilmu Administrasi

Fakultas Ilmu Sosial dan Politik Universitas Riau

References

Heri, 2019. Manajemen Kinerja. Jakarta:PT. Grasindo.

Mulia, R. A. (2019). Influence Of Public Policy, Participation Of Community And Education Level To Public Welfare In Padang Pariaman District. Jurnal EL-RIYASAH, 10(1), 37-56.

Mulia, R. A., & Saputra, N. (2020). ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KESEJAHTERAAN MASYARAKAT KOTA PADANG. Jurnal EL-RIYASAH, 11(1), 67-83.

Saputra, N. (2020). The Effect Of Organizational Support On Work Satisfaction In Regional Secretariat Employees In Pariaman District. Ensiklopedia Sosial Review, 2(1).

Sedarmayanti.2016. Manajemen Sumber Daya Manusia Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil. Bandung: PT. Refika Aditama.

Sedarmayanti.2009. Sumber Daya Manusia dan Produktivitas Kerja. Bandung: PT. Refika Aditama.

Sondang P. Siagian. 2001. Manajemen Sum- ber Daya Manusia. Jakarta: Bumi Aksara.

Sondang P. Siagian, 2015. Teori dan Praktek Kepemimpunan. Jakarta : PT. Rineka Cipta.

Wibowo. 2017. Manajemen Kinerja.Depok : PT. Raja Grafindo Persada.

Downloads

Published

2020-07-06