KOMPETENSI, LINGKUNGAN KERJA DAN KUALITAS PELAYANAN
DOI:
https://doi.org/10.46730/jiana.v16i2.6792Keywords:
competence, work environment and service qualityAbstract
Competence, Work Environment and Service Quality. This study aims to determine
and analyze the influence of competence, work environment together and partially on the quality
of service at the Faculty of Economics and Social Sciences UIN Suska Riau. This type of research
is a quantitative approach with survey methods and data analysis is quantitative / statistical. The
announcement of primary data through a questionnaire on 98 employee respondents at the Faculty
of Economics and Social Sciences UIN Suska Riau as well as secondary data through
organizational data relating to the problem under study. Data analysis method uses Multiple Linear
Regression with the help of SPSS application. The results showed that together the variables of
competence, work environment significantly influence the service quality of employees with f
count (77.949)> f table (3.09) and the contribution coefficient of determination (R2) is 62.1%.
37.1% is influenced by other variables not examined in this study.
Downloads
Published
Issue
Section
License
The copyright of the received article shall be assigned to the journal as the publisher of the journal. The intended copyright includes the right to publish the article in various forms (including reprints). The journal maintains the publishing rights to the published articles.
Authors are permitted to disseminate published articles by sharing the link/DOI of the article at the journal. Authors are allowed to use their articles for any legal purposes deemed necessary without written permission from the journal with an acknowledgment of initial publication to this journal.
Jurnal Ilmu Administrasi Publik is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
