', Junaidi. “KAPABILITAS KERJA PEGAWAI, PROSEDUR KERJA, BUDAYA KERJA DAN KUALITAS PELAYANAN PUBLIK”. JIANA ( Jurnal Ilmu Administrasi Negara ) 15, no. 1 (March 23, 2017): 155–160. Accessed January 11, 2026. https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/3876.