', Yulianti. “KUALITAS PELAYANAN PUBLIK DAN KEPUASAN PELANGGAN”. JIANA ( Jurnal Ilmu Administrasi Negara ) 13, no. 1 (October 24, 2016): 203–208. Accessed October 15, 2025. https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/3524.