Wahyudi, Septian. “PERSEPSI, CUSTOMER RELATIONSHIP MANAGEMENT DAN LOYALITAS”. JIANA ( Jurnal Ilmu Administrasi Negara ) 14, no. 2 (October 9, 2016): 59–64. Accessed August 31, 2025. https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/3422.