FIRMANSYAH, Ade. KUALITAS PELAYANAN, KEPUASAN DAN LOYALITAS MAHASISWA. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 14, n. 1, p. 400–406, 2016. DOI: 10.46730/jiana.v14i1.3406. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/3406. Acesso em: 8 sep. 2025.