ALI YUSRI, Raja Juarisman, Harapan Tua, R.F.S,. EVALUASI KINERJA PELAYANAN PUBLIK. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 18, n. 2, p. 163–173, 2020. DOI: 10.46730/jiana.v18i2.7944. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/7944. Acesso em: 19 dec. 2025.