MEYZI HERIYANTO, Gustina, Zaili Rusli,. KUALITAS PELAYANAN PADA PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK (KTP-EL). JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 18, n. 2, p. 66–76, 2020. DOI: 10.46730/jiana.v18i2.7931. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/7931. Acesso em: 17 oct. 2025.