KISWANTO, Alfa Riandi Anwar Meyzi Heriyanto,. KOMPETENSI, DISIPLIN KERJA, KUALITAS PELAYANAN DAN KEPUASAN MASYARAKAT. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 18, n. 1, p. 532–539, 2020. DOI: 10.46730/jiana.v18i1.7916. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/7916. Acesso em: 6 nov. 2025.