FEBRI YULIANI, Selvi Rianti, Zaili Rusli,. KUALITAS PELAYANAN PUBLIK. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 17, n. 2, p. 412–419, 2019. DOI: 10.46730/jiana.v17i2.7899. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/7899. Acesso em: 8 sep. 2025.