SAPTAWAN, Ardiyan. Pengembangan Praktik Pelayanan Prima dalam Kebijakan Pemerintah. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 9, n. 02, 2009. DOI: 10.46730/jiana.v9i02.1061. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/1061. Acesso em: 17 oct. 2025.