FEBRI YULIANI, Arliliwati, Zaili Rusli,. EVALUASI MANAJEMEN PELAYANAN PUBLIK. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 17, n. 2, p. 323–327, 2019. DOI: 10.46730/jiana.v17i2.7887. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/7887. Acesso em: 8 sep. 2025.