AMALIA, Afni; TUA R.F.S, Harapan; RUSLI, Zaili. DAYA TANGGAP, JAMINAN, BUKTI FISIK, EMPATI, KEHANDALAN, DAN KEPUASAN PASIEN. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 15, n. 2, p. 356–363, 2018. DOI: 10.46730/jiana.v15i2.4852. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/4852. Acesso em: 20 oct. 2025.