', Junaidi. KAPABILITAS KERJA PEGAWAI, PROSEDUR KERJA, BUDAYA KERJA DAN KUALITAS PELAYANAN PUBLIK. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 15, n. 1, p. 155–160, 2017. DOI: 10.46730/jiana.v15i1.3876. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/3876. Acesso em: 8 sep. 2025.