', Yulianti. KUALITAS PELAYANAN PUBLIK DAN KEPUASAN PELANGGAN. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 13, n. 1, p. 203–208, 2016. DOI: 10.46730/jiana.v13i1.3524. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/3524. Acesso em: 4 jan. 2026.