DEFRIKA, Ronny. RASA AMAN, PROFESIONAL DAN KINERJA PELAYANAN. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 13, n. 2, p. 85–90, 2016. DOI: 10.46730/jiana.v13i2.3505. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/3505. Acesso em: 5 nov. 2025.