WAHYUDI, Septian. PERSEPSI, CUSTOMER RELATIONSHIP MANAGEMENT DAN LOYALITAS. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 14, n. 2, p. 59–64, 2016. DOI: 10.46730/jiana.v14i2.3422. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/3422. Acesso em: 1 sep. 2025.