', Sulaiman. KUALITAS PELAYANAN DAN LOYALITAS KONSUMEN. JIANA ( Jurnal Ilmu Administrasi Negara ), [S. l.], v. 14, n. 2, p. 46–51, 2016. DOI: 10.46730/jiana.v14i2.3420. Disponível em: https://jiana.ejournal.unri.ac.id/index.php/JIANA/article/view/3420. Acesso em: 17 oct. 2025.