KOMPETENSI, DISIPLIN KERJA, KUALITAS PELAYANAN DAN KEPUASAN MASYARAKAT

Authors

  • Alfa Riandi Anwar Meyzi Heriyanto, Kiswanto

DOI:

https://doi.org/10.46730/jiana.v18i1.7916

Keywords:

competence, work discipline, service quality, people satisfaction, intervening variable, path analysis

Abstract

Competence, Work Discipline, Service Quality, People Satisfaction. The purpose of this study is to determine the Effect of Competence and Work Discipline on People Satisfaction with Service Quality as an intervening variable At the Tenayan Raya Local Government. This research uses Path Analysis Method using primary data. The data used in this study were obtained from 113 unique respondents that had joined “Gerakan Indonesia Sadar Admindukcapil (GISA)” phase one and two. This study concluded that Work Discipline were statistically significance affect Service Quality. However, there is no significant relation between Competence and Service Quality. Competence, Work Discipline and Service Quality were statistically significance affect People Satisfaction.

Author Biography

Alfa Riandi Anwar Meyzi Heriyanto, Kiswanto

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Published

2020-01-06

Issue

Vol. 18 No. 1 (2020): JIANA: Jurnal Ilmu Administrasi Negara

Section

Articles

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