Nila Riwayati, Zaili Rusli, Febri Yuliani


Health Service Innovation. This research is motivated by the importance of making a change in health services to the community by innovating health services. Innovation in the public sector is now a necessity to make the availability of services that are increasingly easy, inexpensive, affordable and equitable. The existence of innovation is very important for public services in order to provide the latest breakthroughs that can improve the quality of service. This study aims to analyze the innovation of health services provided to the community in the working area of Kampar Kiri Hulu II Health Center, Kampar Kiri Hulu II Subdistrict. This study uses a qualitative descriptive research method approach. Data collection techniques using questionnaires, interviews, and observations. Data analysis in this study uses interactive model analysis from Miles and Huberman which includes: data reduction stage, data presentation, and data verification to draw conclusions. The results of the study concluded that health services at the Kampar Kiri Hulu Public Health Center II desperately needed innovation in health services ranging from the number of officers, advice on service infrastructure, access that was difficult to reach, non-existent means of transportation, no network or access to information. This greatly requires changes and innovations in health services so that health services can reach people living in isolated areas such as the Kampar Kiri Hulu II area. While the factors that influence the innovation of health services are the relatively low number of officers, no means of transportation, and no access to communication. Whereas community support is good in accepting innovations in health services sought by health workers with all limitations.


health service innovation

Full Text:



Dwight Waldo, Pasolong. 2011. Teori Administrasi Publik, Alfabeta.

Moleong, Lexy J., 2007, Metodologi Penelitian Kualitatif, Bandung : Penerbit PT Remaja Rosdakarya

Moenir. 2008. Manajemen Pelayanan Umum Di Indonesia, Bumi Aksara. Jakarta.

Ratminto. 2010. Manajemen pelayanan. Yogyakarta: Pustaka Pelajar

Rita Wijayanti. 2016. Pengaruh Pengungkapan Sustainability Report Terhadap Kinerja Keuangan Perusahaan, Seminar Nasional dan The 3rd Call For Syariah Paper (SANCALL), 2016

Sugiyono, 2012, Metode Penelitian Kuantitatif Kualitatif dan R & D, Bandung : CV Alfabeta

Suwarno, Yogi. 2008. Inovasi di Sektor Publik. Jakarta: STIA LAN.

Tjiptono, Fandy. 2000. Manajemen Jasa, Edisi Kedua, Andy Yogyakarta.



  • There are currently no refbacks.

Copyright (c) 2020 JIANA ( Jurnal Ilmu Administrasi Negara )